Provider Details

Hele On (Hawaii County Bus System)

Address: (See Map)

2299 Ho’olaulima Road
Hilo, HI 96720

Mailing Address

25 Aupuni St.
Hilo, HI 96720

Contact Information:

Fax: (808) 961-8745
Email: [email protected]

Organization Contacts

Transit Manager - Para and Demand Tiffany Kai
Phone: (808) 961-8408
Email: [email protected]

Transit Manager - Fixed Route Myrle Kaloi
Phone: (808) 961-8744


The County of Hawai’i Mass Transit Agency is proud to provide Hele-On commuter and local fixed routes, Hele-On Kako’o paratransit, HI Bike and senior and persons with disabilities demand response bus service throughout the entire Island of Hawai’i. You can count on Hele-On to provide fixed route transit services generally seven days a week from 3:30 a.m. to 2:30 a.m. Shared ride taxi service is available from 6 a.m. to 6 p.m., Monday-Saturday, in the Hilo urbanized area on selected taxi providers. Demand response bus service is available Monday through Friday from 6:30 a.m. to 4:00 p.m., island-wide. All buses are accessible to seniors and persons with disabilities and those with mobility devices.

Required ID for fare prepayment program: Senior ID card issued by Parks & Rec, student ID card or
fee slip, physician or agency disability certification.

Hele-On now has a mobile ticketing app! Download Token Transit and search for Hele-On! No need to fumble with cash, cards or tickets!

Kailua-Kona Office: County of Hawaiʻi Mass Transit Agency
74-5044 Ane Keohokalole Highway
Bldg D, Kailua-Kona, HI 96740

Service Categories


Geographic Areas Served

  • Counties Hawaii County
  • Regions East Hawaii, West Hawaii

Hours of Operation

  • : Office hours are Monday to Friday, 7:45 a.m. to 4:30 p.m.

Languages Spoken

  • English

Accessibility Features

  • Wheelchair Accessible


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Last Update Date: 07/23/2023

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