The Hawaii County Mass Transit Authority (MTA) offers Hele-On Kako`o paratransit service to complement its current intra-Hilo and intra-Kona fixed route bus system. It is an advanced reservation, origin-to-destination service for persons with disabilities who are unable to use the regular fixed Hele-On bus service within the Hilo and Kona areas.
Hele-On offers flex route service on the below listed routes for everyone! This flexible type services combine ADA paratransit and general public transit into one service providing additional mobility along the Hamakua Coast, between Volcano and Ocean View, in the Waimea and Fern Acres/Fern Forest/Eden Roc and Keaʻau areas if you cannot get to the bus route.
The bus can flex up to 1 mile off route and you are required to make a reservation at least one hour in advance.
To schedule a flex trip, call (808) 961-8744, option 1. TDD/TTY: 711 through the Relay Service. The fare for flex service is free for all passengers.